Case Studies
UK Law Enforcement – Capacity Improvement Analysis (Contact Centre)
A UK Law Enforcement Agency (LEA) Contact Centre (FCC) has long struggled with resource shortages, which have worsened as demand continues to outpace capacity.
Maritime & Coastguard Agency - Great British Maritime Economy Programme
Maritime, often overlooked in public budget allocation compared to road, rail, and aviation, carries 95% of the UK’s imports by tonnage, highlighting its underfunded status and the challenge of securing investment for improvements.
Staffordshire Police - Control Room Transformation Programme
Staffordshire Police is undergoing a major transformation as part of its 2023-2025 policing plan. Key priorities include enhancing digital capabilities, strengthening workforce resilience, and modernising its technological infrastructure.
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