Case Studies
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Professional Standards Department – surge investigative support
IGS rapidly deployed specialist PSD investigators, enhancing capacity, case efficiency, and professional standards while maintaining accountability, procedural integrity, and seamless police integration.
Strengthening maritime operations in the Caribbean - FCDO
IGS was engaged by the FCDO to support a British Overseas Territory) Police Service within the Caribbean and reform its Marine Unit, successfully aligning its operations and training with UK policing and maritime standards and positioning it for a key compliance inspection.
Establishing a managed training cadre for ITMC, Home Office
IGS developed a managed cadre of contract trainers for ITMC, boosting responsiveness, efficiency, training quality, flexibility, and international law enforcement support.
Senior police leadership appointment for a Caribbean police force
IGS partnered with the Foreign, Commonwealth & Development Office (FCDO) to successfully identify and appoint a new Commissioner of Police for a British Overseas Territory, ensuring a seamless, end-to-end recruitment process.
Transforming policing in a British Overseas Territory
Policing transformation in a British Overseas Territory improved governance, staff capability, community trust, operational efficiency, and inter-agency collaboration through strategic reforms.
Department for Education – Schools Commercial Team Transformation
Designed and embedded new category management processes to improve procurement effectiveness across schools, driving savings and strengthening internal capability.
National Highways – Service Operations Modernisation
Delivered a large-scale, multi-directorate programme through an agile resourcing model - achieving high NPS, rapid deployment, and sustained progress in a volatile labour market.
UK Utilities Company – ERP Transformation
Supported a complex SAP S/4HANA transformation across multiple divisions ensuring ERP adoption, training 400+ staff, and embedding readiness for go-live.
Shared Service Centre Merger – UK Public Sector
Led the integration of two culturally distinct shared services organisations - aligning people, processes, and leadership to unlock long-term efficiency and employee engagement.
Global FMCG – HR Experience Design
Designed a globally consistent HR experience to support ServiceNow implementation across 50+ markets - balancing standardisation with local nuance.
Staffordshire Police – Rapid Contact Centre Analysis
Delivered a comprehensive, data-led review of public contact services, equipping senior leaders with evidence-based options for modernisation, efficiency, and citizen experience.
City of London Police – HMIC Communications Support
Supporting the creation of a compelling neighbourhood policing strategy, helping senior leaders shape narrative, secure buy-in, and prepare confidently for inspection.
National Highways – Optec Modernisation and Refresh Programme
Designed a national delivery model for £105m in technology investment; using advanced analytics to prioritise spend and embed a smarter, coordinated approach to regional delivery.
Homes England - Operating Model & Capability Review
Provided strategic challenge and practical delivery insight to sharpen Homes England’s operating model, strengthen transformation governance, and prioritise investment in delivery capability.
City of London Police – ERP Discovery & Assessment
Rapid diagnostic to assess ERP readiness across finance and HR, clarifying capability gaps, surfacing delivery risks, and setting a credible path forward.
UK Law Enforcement – Capacity Improvement Analysis (Contact Centre)
A UK Law Enforcement Agency (LEA) Contact Centre (FCC) has long struggled with resource shortages, which have worsened as demand continues to outpace capacity.
Maritime & Coastguard Agency - Great British Maritime Economy Programme
Maritime, often overlooked in public budget allocation compared to road, rail, and aviation, carries 95% of the UK’s imports by tonnage, highlighting its underfunded status and the challenge of securing investment for improvements.
Staffordshire Police - Control Room Transformation Programme
Staffordshire Police is undergoing a major transformation as part of its 2023-2025 policing plan. Key priorities include enhancing digital capabilities, strengthening workforce resilience, and modernising its technological infrastructure.
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