Replaced incumbent consultancy with a more agile, cost-effective model, improving delivery efficiency and governance across programmes.

Accelerated delivery of a stalled digital programme, reducing case processing timelines through implementation of a new case management solution.

IGS have acted as a digital programme delivery partner to the Sport England DDaT team, resulting in a business case to unlock digital funding and support the evolving approach to digital investment.

 Delivered large-scale change programme enabling procurement, transition, and optimisation of national biometrics data systems.

Strengthening ER capability, processes and capacity to improve workforce experience and case outcomes.

Designed and embedded new category management processes to improve procurement effectiveness across schools, driving savings and strengthening internal capability.

Delivered a large-scale, multi-directorate programme through an agile resourcing model - achieving high NPS, rapid deployment, and sustained progress in a volatile labour market.

Led the integration of two culturally distinct shared services organisations - aligning people, processes, and leadership to unlock long-term efficiency and employee engagement.

Delivered a comprehensive, data-led review of public contact services, equipping senior leaders with evidence-based options for modernisation, efficiency, and citizen experience.

Supporting the creation of a compelling neighbourhood policing strategy, helping senior leaders shape narrative, secure buy-in, and prepare confidently for inspection.

Designed a national delivery model for £105m in technology investment; using advanced analytics to prioritise spend and embed a smarter, coordinated approach to regional delivery.

Provided strategic challenge and practical delivery insight to sharpen Homes England’s operating model, strengthen transformation governance, and prioritise investment in delivery capability.

Rapid diagnostic to assess ERP readiness across finance and HR, clarifying capability gaps, surfacing delivery risks, and setting a credible path forward.

A UK Law Enforcement Agency (LEA) Contact Centre (FCC) has long struggled with resource shortages, which have worsened as demand continues to outpace capacity.

Maritime, often overlooked in public budget allocation compared to road, rail, and aviation, carries 95% of the UK’s imports by tonnage, highlighting its underfunded status and the challenge of securing investment for improvements.