Designed and embedded new category management processes to improve procurement effectiveness across schools, driving savings and strengthening internal capability.

Supported a complex SAP S/4HANA transformation across multiple divisions  ensuring ERP adoption, training 400+ staff, and embedding readiness for go-live.

Led the integration of two culturally distinct shared services organisations - aligning people, processes, and leadership to unlock long-term efficiency and employee engagement.

Designed a globally consistent HR experience to support ServiceNow implementation across 50+ markets - balancing standardisation with local nuance.

Delivered a comprehensive, data-led review of public contact services, equipping senior leaders with evidence-based options for modernisation, efficiency, and citizen experience.

Supporting the creation of a compelling neighbourhood policing strategy, helping senior leaders shape narrative, secure buy-in, and prepare confidently for inspection.

Designed a national delivery model for £105m in technology investment; using advanced analytics to prioritise spend and embed a smarter, coordinated approach to regional delivery.

Provided strategic challenge and practical delivery insight to sharpen Homes England’s operating model, strengthen transformation governance, and prioritise investment in delivery capability.

Rapid diagnostic to assess ERP readiness across finance and HR, clarifying capability gaps, surfacing delivery risks, and setting a credible path forward.

A UK Law Enforcement Agency (LEA) Contact Centre (FCC) has long struggled with resource shortages, which have worsened as demand continues to outpace capacity.

Maritime, often overlooked in public budget allocation compared to road, rail, and aviation, carries 95% of the UK’s imports by tonnage, highlighting its underfunded status and the challenge of securing investment for improvements.

Staffordshire Police is undergoing a major transformation as part of its 2023-2025 policing plan. Key priorities include enhancing digital capabilities, strengthening workforce resilience, and modernising its technological infrastructure.